01
What is Nuna and how does it benefit patients?
Nuna is a mobile app designed to support patients in managing chronic conditions between visits. It helps patients stay engaged in their care by making it easier to track blood pressure and medications, receive timely reminders, and know when to seek additional support. The goal is to support patients in following their care plan and staying connected to their care team.
02
Which patients are included?
Aetna Medicare Advantage patients on the hypertension registry with a recent blood pressure reading and an active MyChart account. We estimate approximately 8,000 Cleveland Clinic patients across Ohio meet these criteria.
03
Do I need anything?
No. There is no expectation for providers or care teams to enroll patients or change current workflows. If patients mention Nuna, you may:
- Encourage app enrollment if they were notified they are eligible
- Reinforce Nuna’s benefits
- Encourage tracking of clinical data (BP, meds)
This pilot is informational only.
• Slack Champion
• New Certification
• 4 Year Milestone
Additional Frequently Asked Questions
Patients will receive a bulk MyChart message introducing the tool and providing enrollment instructions if they choose to participate.
If a patient messages you about Nuna, you may respond using the “.Nuna” SmartPhrase, which provides a brief, standardized explanation of the program. No additional follow-up or action is required.
Suggested .Nuna SmartPhrase (patient-facing):
Nuna is a mobile app that helps support blood pressure monitoring as part of your care plan. It’s designed to help you stay engaged between visits. If you have questions about how the app works, you can refer to the information provided in MyChart or contact Nuna at XXX-XXX-XXXX.
If a patient submits an abnormal reading, they receive an in-app message explaining that the care team is being notified. Patients are also instructed to call 911 or go to the nearest emergency room if their symptoms worsen or they believe they are experiencing a medical emergency. Nurse follow-up and any additional outreach are handled according to established escalation protocols.
Patients should be directed to the MyChart message or the contact listed in the communication. Providers may also reference the provider landing page for additional context.
The pilot will run for three months. Feedback will be gathered during and after the pilot to help determine next steps.